Mobilisation: Pre-start meetings were held with the client to ensure that all of our clients’ needs were highlighted and documented into our project files.

Pre-start meetings and full training days were held for all engineers involved within the contract to ensure that all of the client’s individual needs were understood to ensure that the mobilisation and the day to day running of the contract was run smoothly ensuring complete customer satisfaction. The customer requirements are reviewed monthly and presented to our employees via a specific toolbox talk and presentation to keep all involved up to date on all contract requirements and our delivery status.

Testing Programme: The dedicated Project Coordinator, Laura Massey and Project Manager, Michael Davis created a resource plan to ensure that the contract and programme was delivered within the contract specific times and time scale.

Challenge: Due to our experience on large contracts where there are more than one site we have found that the Area Managers would book in the works but not communicate this with the actual local manager/building manager. 

Action Taken: We overcame this by ensuring we brought this to the attention of the Area Managers and communicated with the local site to ensure they know we are attending and what works we are due to be carrying out, which then ensured that our engineers were not turned away on the first day due to the site not knowing we are attending.